Virtual Chapter Meeting - Defeating the Four Horsemen of Destructive Communication

Date & Time: 

  Thursday 08/15/2019 - 07:00 PM - 09:00 PM


  Virtual - Zoom

Seats Available: 



  Registration for this event is now closed.

Defeating the Four Horsemen of Destructive Communication:
(Defensiveness, Criticism, Stonewalling, and Contemptuousness

Talent Triangle Alignment:


Presentation Overview:

Learn to identify the "four horsemen of destructive communication" and techniques for dealing with each of these conflict communication styles.


  • the "lens" model of conflict
  • what is amygdala hijack and how to prevent it
  • the "four horsemen of destructive communication" (defensiveness, criticism, stonewalling, and contemptuousness)
  • techniques for responding to and de-escalating destructive communication

A question and answer period will be available.

Our Speaker:

Dagmar Cole

Dagmar Cole is a highly experienced IT professional consistently recognized as an excellent resource to improve organizational effectiveness and efficiency in identifying strategic opportunities by aligning business processes and IT to realize cost savings and competitive advantages and is frequently assigned to difficult projects. She is a leader who builds high-performance multi-cultural teams with outcomes that consistently exceed expectations. Dagmar is a trained negotiator and mediator who is frequently requested to facilitate difficult meetings at the "C" suite level based on her track record to negotiate "win-win" solutions. She is a frequent speaker in the Dallas-Fort Worth area. She has spoken nationally at the IIBA BBC 2015 Las Vegas, 2016 Las Vegas, 2017 Orlando and 2018 San Antonio conferences as well as hosted regional conflict negotiation workshops. In addition, she is a regular contributor to the Business Rules Community and Data Management University web sites.



Member Type Early Bird* Regular
Chapter Members $15 $15
Non-Members $15 $15

·         Registration for this event ends on the Wednesday (1 day) prior to the event at 5:00 pm.  If you must register for this event after that time, contact Bonnie Crawford at no later than 3:00 pm the day of the event to register.

·         The Zoom meeting link will be sent to you after registration closes at 5:00 pm on the Wednesday evening (1 day) prior to the event. If you have not received the link from "Bonnie Crawford" or "BBC" by Thursday morning at 10:00 am, look first in your Spam folder. If you cannot find the information there, contact Bonnie no later than 3:00 pm at  

Refunds will not be given if you are unable to access the meeting because you did not contact Bonnie Crawford prior to 3:00 pm on the day of the event.
This event is for Chapter members only. You may join (or add) this Chapter through the PMI Global website ( We typically receive your new membership information within 24 hours and you'll be able to sign-on to this Chapter website using your PMI ID number (or registered email address).