Defeating the Four Horsemen of Destructive Communication:
(Defensiveness, Criticism, Stonewalling, and Contemptuousness
Talent Triangle Alignment:
Learn to identify the "four horsemen of destructive communication" and techniques for dealing with each of these conflict communication styles.
the "lens" model of conflict
what is amygdala hijack and how to prevent it
the "four horsemen of destructive communication" (defensiveness, criticism, stonewalling, and contemptuousness)
techniques for responding to and de-escalating destructive communication
A question and answer period will be available.
Dagmar Cole is a highly experienced IT professional consistently recognized as an excellent resource to improve organizational effectiveness and efficiency in identifying strategic opportunities by aligning business processes and IT to realize cost savings and competitive advantages and is frequently assigned to difficult projects. She is a leader who builds high-performance multi-cultural teams with outcomes that consistently exceed expectations. Dagmar is a trained negotiator and mediator who is frequently requested to facilitate difficult meetings at the "C" suite level based on her track record to negotiate "win-win" solutions. She is a frequent speaker in the Dallas-Fort Worth area. She has spoken nationally at the IIBA BBC 2015 Las Vegas, 2016 Las Vegas, 2017 Orlando and 2018 San Antonio conferences as well as hosted regional conflict negotiation workshops. In addition, she is a regular contributor to the Business Rules Community and Data Management University web sites.
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